3.30 in Marra
The growth of mediation, and other forms of dispute resolution, has coincided with the rise of the internet and electronic miscommunication between disputing parties. This presentation shall outline the systemic and psychological reasons why people in conflict struggle with online and electronic communication. It will explain techniques by which mediators and other dispute resolvers can help disputants to communicate more effectively by email and text. The rise of on-line dispute resolution systems make these skills and techniques essential for all conflict professionals.
The audience will learn about-
- Contemporary research into the psychology of electronic communications.
- Why the dynamics of on-line communications cause miscommunication, and how it can be avoided.
- Skills for mediators to support clients to communicate more effectively online and electronically.
- How practitioners can avoid electronic miscommunication with their own clients.