10.30 in Wilarra
This workshop will focus on the primary importance of the mediators’ capacity to engage with their clients with an empathy that is so effective that it actually results in the clients reviewing their perspectives. In fact, the clients bring us relational conundrums that cannot actually be ‘fixed’. These clients do have momentary insights into the dynamics of their conflict; unfortunately, their need for vindication is so strong that these opportunities for reflection have little impact on their narratives of recrimination and blame. At Relationships Australia, we have conducted extensive research into how, through an empathic connection with their mediators, clients can be helped to utilise and expand upon this hitherto unused, relational wisdom and be informed and active in resolving their own outcomes.
Bill Hewlett (Clinical Services Specialist RANSW) will provide a unique and engaging presentation of this process through the use of role-play with actors. Participants will be invited to reflect on the role-play in small group discussions, which will then be opened up to a discussion within the larger group. This interactive dialogue between presenters, participants and actors will form the core part of the presentation. Participants will leave the presentation with an understanding of how relational, client-centred models of practice can inform our work with clients. Participants will also leave the presentation with an understanding of the importance of, and techniques to assist with, client engagement and rapport building. The presentation will also show the neurological and attachment theory behind the practice and present findings from research conducted at Relationships Australia.